Resident Services Coordinator

Location: Seattle, WA
Date Posted: 07-05-2018
Compensation:  $18.00 per hour

Since 1976, Capitol Hill Housing has worked alongside the community to build and preserve housing affordable to working families and promote the qualities that make Seattle a vibrant and engaged city. Today, we provide secure, affordable homes to over 2,200 of our neighbors across the city while working to make our neighborhoods safer, healthier and more equitable through the Capitol Hill EcoDistrict.

Job Summary: The Resident Services Coordinator (RSC) is a valuable resource and an important member of the Resident Services Team. The RSC supports efforts that build vibrant and engaged communities at Capitol Hill Housing. Resident Services assists residents in identifying the services and resources needed for stable tenancy, self-sufficiency, and overall wellbeing. RSC’s utilize a link and referral approach, providing the information that will connect residents to the social services they need. The RSC is not a case manager, counselor, or a direct service provider. The RSC coordinates quarterly community activities in affordable apartment communities. The RSC will work with the residents and site managers at several HUD funded properties. The RSC will act as a liaison between community agencies, service providers, and residents, educate residents on community resources, plan and organize community building activities, and support residents in understanding lease and tenancy obligations. This position will address critical business functions impacting net operating income such as eviction prevention and decreasing vacancy rates.
Duties and Responsibilities:
  • Educate residents and staff on available community resources (case management, transportation, counseling, caregiving, wellness, cultural connections, food assistance, employment programs).
  • Act as a liaison between community agencies, service providers, and residents to help residents access necessary financial, mental health, or other services needed to promote stable tenancy.
  • Network and meet with service providers, local businesses, and agencies as needed to create community relationships.
  • Welcome new residents, establish contact with existing residents, and market the Resident Services program.
  • Coordinate training for residents in understanding lease and tenancy obligations.
  • Work as a team member with property management in serving residents.
  • Plan and organize monthly community activities at each building.
  • Work with Property Management to utilize the Resident Services Referral Process and identify residents who need services.
  • Report all suspected abuse situations to the appropriate agency.
  • Perform administrative duties such as budget maintenance, event planning, event evaluation, documenting all contact with residents, maintaining community resource directory, and monthly reporting.
  • Maintain a high degree of confidentiality
  • Maintain professional and ethical boundaries.
  • Perform RSC duties in alignment with Fair Housing policies and regulations.
  • Other duties and special projects as assigned.
Minimum Qualifications:
  • Associates degree in social work, human services, or mental health OR two years working in a Resident Services program.
  • Experience working in social service delivery, problem solving and advocacy for and with low-income people.
  • Experience working with people from vulnerable populations from a variety of socioeconomic backgrounds.
  • Experience providing services to Seniors, Youth, and Families.
  • Experience working with Microsoft Office Suite.
  • Excellent verbal, written, and interpersonal communication, organization and time management skills.
  • Ability to use a computer to perform administrative duties such as qualitative and quantitative data tracking, budget maintenance, monthly reporting, and email communication.
  • Must be able to travel between different buildings and able to climb steps in some buildings without elevators.
  • Valid Washington State driver’s license, clean driving record, and insurable.
  • Self-directed and able to work at multiple building locations, plan and organize a weekly schedule, network with area agencies, coordinate meaningful community events, and build resident relationships.
  • Demonstrated proficiency in event planning.
Preferred Qualifications:
  • Bachelor’s degree in Social Work, Human Services, Public Health, or related field.
  • Knowledge about services available to assist people with a disability, housing, drug or alcohol abuse, domestic violence, mental health, or aging issues.
  • Knowledge of and/or training in Fair Housing Laws and Landlord/Tenant Laws.
  • Knowledge of and/or training in self-efficacy, de-escalation, and conflict management.
  • Multi-lingual in Amharic, Tigrinya, Oromo, Vietnamese, Korean, or Cantonese.
All employees at CHH are employees at will. The job description outline above is not intended to represent an absolute or final list of all elements, activities, or duties of the job. The statements above are intended to describe the general nature and level of work performed by the person assigned to this position.

Capitol Hill Housing is an Equal Opportunity Employer; all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Capitol Hill Housing strongly encourages and seeks applications from People of Color, members of the LGBTQIA community, people of all gender identities, individuals with disabilities, and multilingual individuals.
To learn more about our rich benefits package, please visit our website:
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