Housing Assistant

Location: Seattle, WA
Date Posted: 07-31-2018
Compensation: $17 - $20 per hour
Since 1976, Capitol Hill Housing has worked alongside the community to build and preserve housing affordable to working families and promote the qualities that make Seattle a vibrant and engaged city. Today, we provide secure, affordable homes to over 2,200 of our neighbors across the city while working to make our neighborhoods safer, healthier and more equitable through the Capitol Hill EcoDistrict. Learn more at capitolhillhousing.org.

The Housing Assistant provides daily support to the property management team and staffs the reception area. They receive and respond to emails and voice messages from the general public as well as providing excellent customer service, assisting clients and walk-ins with their questions and directing questions to appropriate staff. They are also responsible for data entry and filing in the department.

Front Desk:
  • Provide stellar customer service to incoming guests and clients in a fast-paced environment.
  • Answer and transfer calls using multi line telephone system.
  • Distribute online incoming faxes.
Administrative Support:
  • Assist applicants with completing wait list applications and required documentation.
  • Respond to telephone and in-person requests for information on vacancies and tenant qualification requirements.
  • Data entry of and updates to applications.
  • Respond to emails that come into the CHH info box.
  • Collect, log, review and distribute monthly batch reports.
  • Assist with logging and filing maintenance work orders.
  • Archive property management files at year end.
  • Compile list of tenants going to collections.
  • Assist the Senior Director of Property Management with monthly dashboard reporting.
  • Process utility reimbursements for HUD tenants.
  • Provide administrative support to Compliance and Property Management team.
  • Responsible for filing for property management department.
  • Assist with registering for training classes, tracking.
  • Responsible for projects assigned by portfolio managers.
  • Provide positive interaction with applicants and current residents.
  • Comply with Fair Housing/Landlord/Tenant Laws and CHH policies and procedures.
  • Responsible for updates to benchmarking software.
  • Other duties as assigned.
Minimum Qualifications:              
  • High School diploma or GED. 
  • One year general office support. 
  • Good oral and written communication skills in English.
  • Experience working with Microsoft Office applications (Word, Excel and Outlook).
  • Ability to communicate effectively with people of diverse personalities, cultures and communication styles.
  • Maintain a high degree of confidentiality.
  • Ability to prioritize multiple projects or tasks.
  • Ability to lift up to 15 lbs.
Preferred Qualifications:
  • Experience working with project based Section 8 or HUD applicants.
  • Knowledge of and/or training in Federal Housing Laws and Landlord/Tenant Laws.
  • One year affordable housing experience.
  • One year data entry experience
Candidates selected for this position must pass a criminal history background check prior to employment with Capitol Hill Housing.  Capitol Hill Housing is an Equal Opportunity Employer; all qualified candidates will receive consideration for employment without regard to race, color, religion, sex or national origin.
To learn more about our rich benefits package, please visit our website http://www.capitolhillhousing.org/about/benefits.php
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