Associate Director of Property Management

Location: Seattle, Washington
Date Posted: 09-13-2018
Compensation: $77,600 - $90,000

Since 1976, Capitol Hill Housing has worked alongside the community to build and preserve housing affordable to working families and promote the qualities that make Seattle a vibrant and engaged city. Today, we provide secure, affordable homes to over 2,200 of our neighbors across the city while working to make our neighborhoods safer, healthier and more equitable. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio of 49 buildings throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Futurewise and other community development awards.

The Associate Director of Property Management works with the Senior DPM to manage property operations for CHH. This includes over 40 staff and 1500 units of affordable housing.  This position provides oversight which includes building security, lease enforcement, rent collection, vacancy, budgets, vendor services and annual inspections. Duties include:

Duties and Responsibilities:

Financial Management and Accounting:
  • Monitors monthly financial reports to ensure budgets are within the budgeted limits.
  • Oversees the initial draft of the annual building budgets.
  • Supports staff in enforcement of CHH rent collection policies and procedures.
  • Ensures monthly batch reports are turned in and processed.
  • Operates within the provisions of Seattle and Washington State Landlord Tenant law, Fair Housing law and ADA law.
  • Identifies opportunities for inter-department collaboration and effectively builds relationships to facilitate cross functional teams.
  • Encourages a collaborative and accountable leadership approach with PM’s for department oversight and portfolio management.
  • Collaborates with DPM and Resident Services Manager to build policies and procedures that focus on tenant housing stability and eviction prevention.
  • May supervise the Portfolio Managers, site staff or administrative staff.  
  • Hires, trains, mentors, evaluates and disciplines assigned staff.
  • Supports managers in hiring and supporting staff teams at properties.
  • Meets regularly with direct reports, supports professional development and ongoing work.
  • Ensures new managers receive comprehensive training within first 6 months.
  • Covers for absences for Portfolio Managers.
  • Collaborates with the Facilities Manager in capital needs, preventative maintenance, procurement processes and warranty work.
  • Works with DPM, FM and PM’s to minimize operating expenses related to maintenance.
  • Oversees external vendor relations.
  • Ensures unit turns are completed within the established timelines.
  • Oversees annual inspections for CHH and external funding sources.  
Tenant Relations and Management:
  • Maintains high standards of customer service, investigates tenant complaints, while ensuring that tenants’ rights are maintained. 
  • Oversees accurate and up to date tenant record keeping in tenant database.
  • Ensures that property management practices comply with Fair Housing and Landlord tenant law.
  • Works with Compliance department to ensure annual reports are entered and submitted on time.
  • Works with Portfolio Managers to ensure that certifications are completed and turned in on time.
  • Assist Senior Director of Property Management with commercial management.
Minimum Qualifications:
  • High school diploma or GED.
  • Experience with HUD contract and Housing Assistance Payment Renewals.
  • Minimum of 5 years’ experience in property management including HUD section 8.
  • Seven years’ experience in affordable housing, auditing or other related area, which must include a working knowledge/experience with IRS Section 42 and HUD compliance.
  • HUD Certified Occupancy Specialist(COS), Tax Credit CP3 or related compliance certification.
  • Knowledge of landlord tenant law.
  • Minimum of 5 years supervisory experience, multiple staff.
  • Broker license or can obtain within 6 months.
  • Experience with third party property management.
  • Standard Business English, ability to speak, read and write.
  • Basic Computer Skills; Microsoft Office, Outlook and Internet.
  • Experience working with a diverse populations, cultures and communication styles.
  • Ability to follow instructions accurately and to problem solve effectively. 
  • Proven ability to work with little or no direct supervision on a daily basis.
  • Ability to organize time efficiently, prioritize tasks and perform tasks in a self-directed manner. 
  • Ability to cope with deadline pressures and customer service needs.
Preferred Qualifications:
  • Bachelor’s Degree from a nationally accredited institution.
  • Knowledge of mental health, addictions, family issues, multicultural issues and elderly service delivery system.
  • Commercial property management.
  • Residential leasing experience.
  • Experience working with seniors and/or disabled.
Work Environment:
Work site may have stairs and no elevator. Employees are expected to perform their work in such a manner as to eliminate or reduce any potential hazards to an acceptable level. Employees are also expected to report actual or potential hazards to management and the Safety Committee.
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